Return and Refund Policy

At AI Nexus, we are committed to providing quality digital services and ensuring transparency in our refund process. This Return and Refund Policy outlines the conditions under which refunds and cancellations may be requested.

By purchasing or using our services, you agree to the terms outlined in this policy. If you have any concerns, please contact us at info@ai-nexus.com.

1. General Refund Policy
Refunds are evaluated on a case-by-case basis, depending on the nature of the purchased service.
Due to the digital and intangible nature of our services, refunds are not automatically guaranteed unless specific conditions are met.
We encourage users to contact us if they experience any issues before requesting a refund.

2. Eligibility for Refunds
To be eligible for a refund, the request must meet one of the following conditions:

✅ Non-Delivery of Service – If the service was not provided within the agreed timeframe due to an issue on our end.
✅ Significant Service Failure – If the service provided is defective, inaccessible, or does not function as described.
✅ Duplicate Payment – If the user was mistakenly charged twice for the same service.

Refunds will not be granted in the following cases:

🚫 Change of Mind – If the user decides they no longer want the service after purchase.
🚫 Service Has Been Delivered – If the user has accessed or used the service.
🚫 Failure Due to User-Related Issues – Including incorrect input, failure to follow instructions, or incompatibility with user systems.
🚫 Refund Request Outside Allowed Timeframe – If the request is made after the refund eligibility period (see Section 4).

3. Cancellations & Modifications
Users may request a cancellation before the service has been provided for a partial or full refund (subject to review).
If a service has already been delivered or accessed, a refund is not possible, except in cases of technical errors or service failures.
If an order needs modifications, users should contact us immediately. Changes may not be possible once processing has started.

4. Refund Request Process
To request a refund, follow these steps:

📌 Step 1: Send an email to info@ai-nexus.com with the subject .
📌 Step 2: Provide the following details:

Full name

Order ID

Reason for refund request

Supporting documents (if applicable)
📌 Step 3: Our team will review your request and respond within 5-7 business days.

If the refund is approved, the amount will be credited back to the original payment method within 7-14 business days.

If the refund is denied, we will provide a clear explanation for the decision.

5. Non-Refundable Services
Some services are non-refundable due to their nature, including:

🔹 Custom AI Research & Consulting – Personalized services that require time and expertise.
🔹 Downloadable Digital Content – Reports, analysis, or AI tools once accessed.
🔹 Subscription-Based Services – Once the service has been activated or accessed.
🔹 Discounted or Promotional Purchases – Unless otherwise specified.

If a non-refundable service does not meet expectations, users can contact support for assistance.

6. Chargebacks & Fraud Prevention
Unauthorized chargebacks will be investigated. If a chargeback is found to be fraudulent, legal action may be taken.
Users are advised to contact us first to resolve any issues before initiating a chargeback.
AI Nexus reserves the right to suspend accounts engaged in fraudulent activity or abuse of refund policies.

7. Legal Compliance & Dispute Resolution
This Refund Policy is in accordance with consumer protection laws in Germany and the EU.
If a dispute arises, users agree to attempt direct resolution before pursuing legal action.
Legal disputes will be handled in the courts of Berlin, Germany.

8. Contact Information
For any inquiries about our refund policy, contact us:

📍 Address: Eylauer Str. 14, 10965 Berlin, Germany
📞 Phone: +49 3094052166
📧 Email: info@ai-nexus.com